Terms and Conditions

Please read these terms and conditions carefully before using our service.

Last updated: July 22, 2025

1. Introduction

Welcome to AAR Link. These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with AAR Link service (the "Service") operated by fireHouse Labs Pty Ltd ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using our Service you agree to be bound by these Terms. If you disagree with any part of these terms then you may not access the Service.

2. Description of Service

AAR Link is a comprehensive platform for managing After Action Reviews (AARs) designed specifically for emergency services and first responders. Our Service includes:

  • Incident documentation and tracking
  • After Action Review submission and management
  • AI-powered theme identification and analysis
  • Collaborative review workflows
  • Analytics and reporting capabilities
  • Multi-tenant organizational management

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Acceptable Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

  • In any way that violates any applicable federal, state, local, or international law or regulation
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service

5. Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service.

6. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

7. Prohibited Uses

You may not use our Service:

  • For any unlawful purpose or to solicit others to perform or participate in unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code

8. Subscription and Billing

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring basis.

At the end of each billing period, your Subscription will automatically renew under the exact same conditions unless you cancel it or we terminate it.

9. Cancellation

You may cancel your Subscription renewal either through your online account management page or by contacting our customer support team.

10. Intellectual Property Rights

The Service and its original content, features and functionality are and will remain the exclusive property of fireHouse Labs Pty Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

11. Disclaimer

The information on this Service is provided on an "as is" basis. To the fullest extent permitted by law, fireHouse Labs Pty Ltd excludes all representations, warranties, conditions and terms whether express or implied.

12. Limitation of Liability

In no event shall fireHouse Labs Pty Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

13. Governing Law

These Terms shall be interpreted and governed by the laws of Australia, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • By email: legal@firehouselabs.com
  • Through our contact form: Contact Us